Bulldogs rang again, although I should say the repossesion company they work with

My bills outstanding at £584 or somat like that and I can pay a lump sum or installments. Now the repo company didn’t have contact details for bulldog/ pipex/ cable and wireless whichever they are now. So I had to ring bulldog, who told me I’d have to ring cable and wireless who then told me there was nothing she could do really, she didn’t understand how wanting to know why my bill was so much would affect the complaint or the amount but she’d give me the complaints departments postal address and email address, although I’d have to be fast as they won’t exist anymore after the end of October because they’re closing that section down for bulldogs residential customers

What a fucking palava this has been

I rang ofcom, something I should have done a long long time ago regarding this. The guy told me there wasn’t much they could do because it had been so long the complaints been going on for, he did sound shocked when I mentioned it to him. So hes logged all my details and told me citizens advice is my way forward other than independant legal advice which I can’t be arsed getting embroiled in

So they’ve left me with a month to try and sort it all out, because countless times they haven’t rang me back like they promised regarding matters and nobodys been honest with me. I don’t want to pay the money off because as soon as they do, they’ll refuse to discuss the account and the problems when they’ve got their money. Its the only thing I’ve got over them atm to get something in writing about how shit they are and how they broke their contract

This is their legal terms and conditions as it stands. My complaint is that section 8, paragraph 12 (8.12) states:

8.12 The amount of your credit limit shall be £150 or such other sum as we may notify to you from time to time.

According to the customer services at cable and wireless, this only relates to their telephone service, but nowhere in the contract that I can find does it say it doesn’t relate to the broadband service. My bill should not have gotten to the amount it has done without them disconnecting my service and talking to me regarding it. At the end of the day I was 19, when this contract was signed and before I was 20 the bill was already above £200. How irresponsible of the company is it to just leave it going?

Heres another one, Bulldog’s code of practice for complaints:

Bulldog has in place a Code of Practice on Domestic Disconnections aimed to:

• promote responsible behaviour by Bulldog and its customers;
• encourage full and prompt payment of bills;
• minimise debt and disconnections;
• strengthen Bulldog’s customers’ awareness of Bulldog’s procedures in these areas; and
• promote good customer service.

Really? Thats nice now, because I didn’t recieve much of any of that. In fact, if you look at the link. They in fact talk about how you order their services on their complaints information page, thats entirely irrelevant if your complaining

Bulldogs Domestic code of practice:

VIII. Non-payment by customer

Within 16 days:

We will use all reasonable endeavours to write to the customer:

(a ) reminding them that they have not paid their bill;

(b) explaining how to pay their bill;

(c) informing them that their service has been Disconnected;

(d) reminding the customer that we have started debt recovery procedures and that failure to pay may adversely affect that customer’s credit rating; and we may Disconnect their service.

Within 16 days? lol. Also point D conflicts with point C. Stating that they may disconnect their service after they’ve already stated they’re going to. But thats being nit picky

I’m at fault for not checking my direct debits to make sure they’re going out. I mean, god forbid I was under the impression that “Nowadays we all lead increasingly busy lives and paying your bills by Direct Debit will give you one less thing to think about. It’s by far the easiest way to pay and it couldn’t be simpler” taken from the direct debits website – The actual website doesn’t exist anymore although it redirected to this page

I mean, take me outside and put me in the stocks. I trusted a company who wanted my money, would take my money. I was wrong

So currently, I have an outstanding complaint that hasn’t been resolved in years, a near £600 bill to pay, a company that is about to cease trading and a timeline that means I can’t have my complaint sorted before the company says bye bye

Some links to point out just how diabolical this company has been:

broadband-help.com

Review Centre – Bulldog Broadband entry

If anything, I’ll not sit around and think that they’ve accepted defeat and I’ll take things through the higher avenues after this. Lesson well and truly learned, although I’m still not happy

Check me out \o/ So its been a wee bit properly again, in fact the only reason I’m updating now as Marias just ran off for a dirty tab and we were talking about here

Virtual Bennys kinda at a standstill atm cos I haven’t been arsed to knuckle down and sort something solid out, the frameworks there, its just the final animations I need to make and get in plaec to be working solidly

As I typed I did indeed cock up and nearly buy £1500 worth of TV goodness but thankfully I was declined, but I did go to the shop the following day in Barrow (A mere 44 miles away I’m lead to believe by customer services) to pick up a 50″ Samsung plasma telly and home cinema system. Its tres tres pretty, and I’ve found serves as a mighty fine monitay So currently I’m taking up residence in my living room using the coffee table as a big desk

Erm, whats to report. I’ve straightened my beard, looks loads longer so gonna fork out for some hair straighteners specifically for my beard, that’ll be fairly swish. I think I have an absess in my gum, although at the same time I’m equally sure its just a case of I’ve got a dodgy gum, but it hurts like fuck if I get food stuck in it. Its like this little flapness behind my wisdom tooth as its come through. Not nice I tell ye

Ooo biggest news though (Bar the TV) is I’m handing my notice into Ladbrokes on Friday. I’ve been offered a job at Gamestation again Proper over the moon, just think I’ll be back home at 6 every night that I work I have my evenings back ^_^ My official start date is 30th September and this time its for good. My 4th job there in 2 years (A) Its been a long time coming like, I’ve been so unhappy at Ladbrokes recently that I’ve been looking for any way out that I could still manage the flat with. This will give me that opportunity and I’m back in a job I love

Miss Maria is back, so we’re gonna stick some family guy on before Mr Simon returns, hes out at some meal somewhere, looked awfully posh he did bless him. I’ll quickly bash together a picture to whack on here before I put together some proper stuff on here

I want to make a video of some sorts, maybe when I’m down at Jens next week I can bodge something together then. We’ll soon see

Think I’m gonna go make myself a celebratory cup of tea, aww piss just realised the Gamestation uniforms changed. Ahh well, that’ll make a nice addition to my 100th blog picture Until then, this is #99

I’ve just accidently ordered £1500 worth of TV goodness to be paid from my debit card

Bollocks

Update: Just cancelled my order and I’m off to Barrow to get me some TV action, panic over :E

Update #2: lol I’m writing this on my new TV I will update this soon like I promise, I keep meaning to but I just find better things to do